Terms of Service

1. Parties and agreement

These Terms of Service (“Terms”) are between PayBraid Technologies (“PayBraid”, “we”, “us”) and the organisation or person that registers for or uses the Paybraid platform (“Customer”, “you”). By creating an account, logging in, or using the service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you are using the service on behalf of an organisation, you represent that you have authority to bind that organisation. Employees who use the employee portal do so under the Customer’s account; they are not direct parties to these Terms.

2. Description of the service

Paybraid is a software-as-a-service platform that provides:

• Payroll — salary calculations, tax deductions, statutory compliance support, final settlement processing, and payroll run management.
• HR core — digital onboarding (including documents and data collection), attendance tracking (punches and daily status), leave management (types, balances, applications), exit workflows, and full-and-final (F&F) settlement.
• Expense and reimbursement — submission and approval of reimbursement claims, including receipts and attachments.
• Billing and subscriptions — selection of plans, invoicing, and payment for subscription or usage-based charges via our payment provider.

We may add, change, or discontinue features from time to time. We will use reasonable efforts to notify you of material changes that affect your use of the service.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract. If you are registering on behalf of a business, you must have authority to bind that business. The service is intended for use by organisations and their authorised users and employees; it is not for consumer or personal use outside of an employment relationship managed through the platform.

4. Account and security

You are responsible for: (a) providing accurate and complete registration and account information; (b) keeping your password and account credentials confidential; (c) all activity that occurs under your account; and (d) ensuring that your use of the service and any data you upload (including employee data) complies with applicable law. You must notify us promptly of any unauthorised access or breach of security. We are not liable for loss or damage arising from your failure to protect your credentials or from unauthorised use of your account.

5. Acceptable use

You agree to use the service only for lawful purposes and in accordance with these Terms. You must not: use the service in any way that violates applicable law (including labour, employment, tax, or data protection laws); upload or process data you do not have the right to use or that infringes others’ rights; attempt to gain unauthorised access to our systems, other accounts, or any third-party systems; interfere with or disrupt the service or our infrastructure; use the service to send spam or malicious content; resell or sublicense the service in an unauthorised manner; or use automated means (e.g. scraping or bots) to access the service except where we provide an API and you use it in accordance with our documentation. We may suspend or terminate your access if we reasonably believe you have breached this section.

6. Payment and billing

Fees for subscription plans or usage-based charges are as described on our pricing and plans pages and in your invoice. Payment is due as specified (e.g. in advance for subscriptions or upon invoice for usage). We use Razorpay to process payments; you may pay by card, UPI, net banking, or other methods offered at checkout. By paying, you agree to Razorpay’s terms and our instructions to them. We may record payment references (e.g. transaction or order IDs) for reconciliation. If payment fails or is overdue, we may suspend access (e.g. restrict to the billing page until payment is received) or terminate the account in accordance with our billing policies. Prices are in INR unless otherwise stated; we may change prices with notice for future billing periods. Unless otherwise stated in your plan or required by law, fees are non-refundable (including for partial periods after cancellation).

7. Intellectual property

PayBraid (and our licensors) own all right, title, and interest in the Paybraid platform, including the software, design, text, graphics, and our trademarks and branding. We grant you a limited, non-exclusive, non-transferable licence to access and use the service for your internal business purposes during the term of your agreement with us. You do not acquire any ownership in the platform. You retain ownership of the data you upload (“Customer Data”). You grant us a licence to use, store, process, and display Customer Data as necessary to provide and improve the service and to comply with law. You are responsible for ensuring you have the right to provide Customer Data (including employee data) to us.

8. Data and privacy

Our collection, use, and disclosure of personal data are described in our Privacy Policy. You are responsible for complying with applicable data protection and employment laws in relation to the personal data you provide or process through the service (including employee data). Where you are the data controller and we process personal data on your behalf, we will process it only as instructed and in accordance with applicable law.

9. Disclaimers

The service is provided “as is” and “as available”. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure. Payroll calculations, tax outputs, and statutory compliance features are tools to support your operations; you are responsible for verifying results and for your own tax, legal, and regulatory compliance. We are not your legal, tax, or employment advisor.

10. Limitation of liability

To the maximum extent permitted by applicable law: (a) we (and our affiliates, directors, employees, and agents) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business opportunity, arising out of or in connection with the service or these Terms; and (b) our total aggregate liability for any claims arising out of or related to the service or these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the first event giving rise to liability. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability will be limited to the fullest extent permitted by law.

11. Indemnity

You agree to indemnify, defend, and hold harmless PayBraid and its affiliates, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the service; (b) your violation of these Terms or applicable law; (c) your Customer Data or your violation of any third-party rights or laws in connection with that data; or (d) any dispute between you and an employee or other third party in connection with data or actions taken through the service.

12. Term and termination

Your use of the service continues until your account is terminated. You may close your account at any time by contacting us or through account settings (if we provide that option). We may suspend or terminate your access: (a) for breach of these Terms or our policies; (b) for non-payment; (c) if we discontinue the service or your plan; or (d) to protect the service, other users, or third parties. Upon termination, your right to access and use the service ends. We may retain and use your data as required by law or our Privacy Policy (e.g. for compliance, dispute resolution, or audit). Where feasible, we will allow you to export your data before termination in line with our data retention and export practices.

13. Disputes and governing law

These Terms are governed by the laws of India, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the service shall be subject to the exclusive jurisdiction of the courts in Bangalore, India (or such other courts in India as may have jurisdiction over the subject matter). You may contact us first to seek an informal resolution before pursuing legal action.

14. Changes to the Terms

We may modify these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. For material changes, we may notify you by email or through the service. Your continued use of the service after the effective date of the changes constitutes acceptance of the modified Terms. If you do not agree, you must stop using the service and may close your account.

15. General

These Terms (together with the Privacy Policy and any order or plan details) constitute the entire agreement between you and PayBraid regarding the service. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any right or provision does not waive that right or provision. You may not assign or transfer your rights under these Terms without our prior written consent; we may assign our rights and obligations (e.g. in connection with a merger or sale) without your consent.

16. Contact

For questions about these Terms or the service, contact us at: contact@paybraid.com. You can also use the phone number and address published on our website. PayBraid Technologies, India.